Privacy policy

Privacy Policy

Last updated: 23 August 2026

Catalina’s Linen respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store and share personal information when you visit www.catalinaslinen.com, place an order, communicate with us or otherwise interact with our services.

Catalina’s Linen is operated by Idea Groove (Pty) Ltd, registration number 2024/280792/07.

Our online store is powered by Shopify. Shopify provides the ecommerce technology that enables us to operate our online store and process transactions. Your existing Shopify-generated policy confirms that Shopify processes information relating to customer access and use of the store and that data may be transmitted internationally as part of providing these services.

We process personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).

1. What Is Personal Information?

Personal information is information that identifies you or can reasonably be associated with you.

Depending on how you interact with Catalina’s Linen, we may collect information including:

your name and surname;
email address;
telephone number;
billing details;
delivery address;
order history;
products viewed or purchased;
returns and exchanges;
communications with us;
payment confirmation and transaction details;
device and browser information;
IP address;
website activity;
cookies and similar identifiers;
marketing preferences; and
information voluntarily provided for product personalisation.

The categories above are consistent with the information collected by the current Shopify store setup, including contact, transaction, device, usage and communication information.

2. How We Collect Information

We may collect personal information:

directly from you when you place an order, create an account, contact us or provide information;
automatically when you use our website, including through cookies and similar technologies;
through Shopify and other service providers supporting our website;
through payment providers;
through courier and fulfilment providers; and
from other third parties where lawful and appropriate.

Shopify's current store privacy wording similarly provides for information being obtained directly from customers, automatically through the service, from service providers and from other partners or third parties.

3. Why We Process Personal Information

We may process personal information to:

process purchases;
verify or facilitate payment;
fulfil orders;
arrange shipping and delivery;
provide order updates;
manage returns and exchanges;
provide customer support;
personalise our services where appropriate;
maintain customer accounts;
prevent and investigate fraud;
protect our website and services;
maintain transaction and accounting records;
meet legal or regulatory requirements;
improve our website and customer experience; and
conduct marketing where lawfully permitted.

4. Information Required to Complete Your Order

Certain information is necessary for us to provide our services.

For example, when placing an order we may require your name, contact details, delivery address and payment-related information so that we can process and deliver your purchase.

You are not required to consent to promotional marketing simply because you make a purchase.

5. Marketing Choices

Where we request your consent to receive promotional electronic communications, your choice is voluntary.

A suitable website option is:

☐ Yes, I would like to receive Catalina’s Linen news, special offers, product launches and updates.

You may unsubscribe from promotional communications at any time.

Even if you unsubscribe from marketing, we may continue to send transactional communications necessary to manage an order or customer-service request.

POPIA regulates electronic direct marketing and provides rules regarding consent and communications with existing customers.

6. Payment Information

Payments may be processed by Shopify or independent payment-service providers.

Catalina’s Linen does not ordinarily receive or store your complete debit or credit card details.

Payment providers process payment information in accordance with their own privacy and security practices.

7. Shopify

Our website and online store are hosted through Shopify.

Shopify may collect and process information about your use of our store in order to:

provide ecommerce functionality;
process transactions;
maintain platform security;
provide website features; and
improve its services.

Information processed through Shopify may be stored or processed in countries other than South Africa or the country in which you live.

Shopify may also process certain information under its own privacy practices and policies.

8. Couriers and Fulfilment Providers

In order to deliver an order, we may provide relevant personal information to couriers, logistics providers or customs agents.

This information may include:

your name;
delivery address;
contact number;
email address; and
delivery instructions.

For international orders, relevant information may also need to be supplied to customs authorities or international logistics providers.

9. Other Service Providers

We may use third parties for services including:

ecommerce hosting;
payment processing;
shipping and logistics;
data analytics;
email services;
marketing;
advertising;
website security;
cloud storage; and
accounting.

These providers may process personal information to the extent reasonably necessary to perform their services.

10. Cookies

Our website may use cookies and similar technologies.

These may be used to:

operate the website;
maintain your shopping cart;
remember preferences;
understand how customers use our site;
improve site performance;
analyse traffic; and
measure or personalise marketing where applicable.

Where required, customers may be provided with choices regarding non-essential cookies.

You may also be able to control cookies through your browser settings.

11. Analytics and Advertising

We may use analytics and advertising tools to understand how customers interact with our website and how our advertising performs.

Depending on the technology being used, these services may process information relating to your browser, device, website activity or interaction with advertising.

Our current Shopify-generated policy also provides for personalised advertising and data processing through Shopify and marketing partners.

Where consent is legally required for a particular use of information or technology, we will aim to provide an appropriate choice.

12. Customer Reviews and User-Generated Content

If you voluntarily submit a review, testimonial, photograph, video or other content, we may process the personal information contained in it for the purpose for which it was provided.

If an identifiable person appears in content submitted for promotional purposes, we may request additional permission where appropriate.

13. Children's Personal Information

Our products are designed for babies and children, but our online store is intended to be used by adults.

We do not intentionally seek personal information directly from children.

A parent or guardian may provide limited information about a child where required for an order, such as a first name for product personalisation.

Where this occurs, we will process that information only where reasonably necessary for fulfilling the order or another lawful purpose.

Where a photograph or video contains an identifiable child, we may require the permission of a parent or legal guardian before using it for promotional purposes.

14. International Orders and Cross-Border Data Transfers

Catalina’s Linen may serve customers in South Africa and internationally.

To operate our website and fulfil international orders, personal information may need to be processed in or transferred to countries outside South Africa or outside the country in which you live.

This may occur through:

Shopify;
payment processors;
courier companies;
customs and logistics providers;
cloud-service providers;
analytics services; and
other technology providers.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

International customers may also have additional privacy rights under the laws applicable in their country or region.

15. Security

We take reasonable technical and organisational steps to protect personal information against:

loss;
unauthorised access;
misuse;
unlawful disclosure;
alteration; and
destruction.

However, no electronic transmission or online storage system can be guaranteed to be completely secure.

16. Retention

We retain personal information for only as long as reasonably necessary for the purpose for which it was collected or as required by law.

This may include retaining transaction, accounting and tax information for legally required periods.

Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

17. Your Privacy Rights

Subject to applicable law, you may have the right to:

ask whether we hold personal information about you;
request access to personal information we hold;
request correction of inaccurate information;
object to certain processing;
withdraw consent where processing relies on consent;
request deletion or destruction where legally appropriate; and
lodge a complaint with the relevant data-protection authority.

We may need to verify your identity before processing certain privacy requests.

18. Third-Party Websites

Our website may contain links to third-party websites or social-media services.

We do not control the privacy practices of independent third parties and recommend that you review their privacy policies before providing personal information.